Frequently Asked Questions
Everything you need to know about shopping with Hit.
How long does shipping take?
We offer standard shipping which typically takes 3-5 business days, and express shipping which takes 1-2 business days within the continental US.
What is your return policy?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase for a full refund or exchange.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna.
Can I track my order?
Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
At Hit, we are committed to ethical fashion. Over 60% of our current collection is made from recycled or organic materials, and we aim to reach 100% by 2025.